IS IT SAFE TO ORDER ONLINE at TSANLY.COM ?

YES!  tsanly.com uses state of the art secure servers to safeguard your private information. we committed to providing the highest standard of jewelry – which is why we offer a Lifetime Guarantee for all purchases of  TSANLY jewelry. If your product damages, fades, or stops working under normal wear, the Guarantee entitles you to a one-time replacement of the piece – free of charge. This Warranty is voided on any user damage issues (ie: scratches, accidental breakage, water damage). If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.

HOW LONG IS THE SHIPPING PROCESS? 

All orders will receive full tracking information via email and/or SMS text. Please allow 1-2 business days for your order to be processed.

TSANLY is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.

Hold at location is available at UPS.com / UPS My Choice App with your tracking information if you will not be home for delivery on expedited services.

Domestic: within the (2-4 Business Days)

International: within the (10-15 Business Days)

 

WILL I HAVE TO PAY AN IMPORT TAX UPON PLACING MY ORDER? IF NOT IN USA

TSANLY Shop ships to over 220+ countries worldwide!

When ordering outside of United States of America, the recipient is responsible for assuring the product can be imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient’s country.

Customs, duties, and taxes are non-refundable: so, a shipment that is refused because of unexpected import fees, the cost of the total order including original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Normal customs clearance is 1 business day.

To avoid a delay in receiving your order from customs, we strongly suggest:

• Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they abandon or return it to the sender.

 

Please note that orders subject to the BOGO (Buy One Get One Free) sales promotion will be taxed at the true commercial value rather than the 100% discount of the item(s).

If you have any questions regarding your international order, please contact service@tsanly.com

HOW SHOULD I STORE/PROTECT MY JEWELRY?

Jewelry should be kept dry. If your jewelry is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products.

Chlorine, especially at elevated temperatures, can permanently damage or discolor your gold jewelry. Gently clean your gold or vermeil jewelry with a soft polishing cloth. Be sure not to over-polish jewelry, especially vermeil, because it can damage the finish.